Effective Date: 2/13/26

Fix & Unlock LLC (“Fix & Unlock,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, billing information, and service details.

Device Information: Type of device, repair history, and service requests.

Communication Data: SMS consent records, text message history, email communications, and customer support interactions.

Website Usage Data: IP address, browser type, device type, pages visited, and interaction data through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

Provide repair services and customer support

Coordinate pickup and drop-off appointments

Send repair updates and appointment confirmations

Process payments and maintain service records

Send promotional offers (if you opt in)

Improve our website, services, and customer experience

Comply with legal and regulatory requirements

We do not sell your personal information.

3. SMS Communication & Opt-In Details

By providing your phone number and opting in through our website or other approved methods, you consent to receive SMS messages from Fix & Unlock LLC.

These messages may include:

Repair status updates

Appointment confirmations and reminders

Pickup and delivery coordination

Customer service communications

Occasional promotional messages

Message frequency may vary.

Opt-Out Instructions:
You may opt out at any time by replying STOP to any SMS message.
Reply HELP for assistance.

Message & Data Rates:
Message and data rates may apply depending on your carrier plan.

Eligibility:
Users must be 18 years of age or older to opt into SMS messaging.

Carrier Disclaimer:
Carriers are not responsible for delayed or undelivered messages.

For support regarding SMS communications, contact:
[email protected]

4. Cookies & Tracking Technologies

Our website may use cookies, analytics tools, and similar tracking technologies to:

Improve user experience

Analyze website traffic

Understand visitor behavior

Optimize marketing performance

You may adjust your browser settings to refuse cookies; however, some site functionality may be limited.

5. Data Security & Handling

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

Access to personal data is restricted to authorized personnel only and stored securely. While we take security seriously, no system is 100% secure, and we cannot guarantee absolute protection.

6. User Rights

Depending on your location, you may have the right to:

Request access to your personal data

Request correction of inaccurate information

Request deletion of your personal data

Withdraw consent to SMS communications

Request details about how your information is used

To exercise your rights, contact us at:
[email protected]

7. Mobile Information Sharing Statement

Fix & Unlock does not share, sell, rent, or trade your mobile phone number or personal information with third parties for marketing purposes.

Your information is used solely to provide services you request, including repair updates, appointment coordination, and customer support.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

9. Contact Information

If you have questions about this Privacy Policy or how your data is handled, please contact:

Fix & Unlock LLC
Email: [email protected]

Our website may contain links to third-party websites that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to read the terms and conditions and privacy policies of any third-party websites that you visit.

Disclaimer

Our website is provided on an "as is" and "as available" basis without any representations or warranties, express or implied. We make no representations or warranties in relation to the accuracy, completeness, reliability, or availability of the website or the information, products, services, or related graphics contained on the website.

Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to damages for loss of profits, goodwill, data, or other intangible losses arising from or relating to your use of or inability to use our website.

Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of [Idaho]. Any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of [Idaho].

Privacy Policy

We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and disclose your personal data when you use our website.

Collection of Information

We may collect personal information from you when you voluntarily submit it through our website, such as when you fill out a contact form or subscribe to our newsletter. The types of personal information we may collect include your name, email address, and any other information you provide.

Use of Information

We may use the personal information we collect to communicate with you, provide customer support, improve our website and services, and send you promotional emails or newsletters. We will not sell or disclose your personal information to third parties unless we have your permission or are required by law to do so.

Our website may use cookies to enhance your user experience. You have the option to disable cookies through your browser settings, but this may limit certain features or functionality of our website.

Security

We implement reasonable security measures to protect against the unauthorized access, alteration, disclosure, or destruction of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third Parties

We may engage third-party service providers to assist us in operating our website or conducting our business. These third parties may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

SMS Communication Policy

Use of SMS
By providing your mobile number, you agree to receive text messages from Fix & Unlock. These may include updates about your repair status, pickup/drop-off coordination, service confirmations, appointment reminders, promotional offers, and customer support messages.

Opt-Out Instructions
You may opt out of SMS communications at any time by replying “STOP” to any message. To resume, simply reply “START” or contact us directly.

Message and Data Rates
Message and data rates may apply, depending on your wireless carrier plan.

Carrier Liability Disclaimer
Carriers are not liable for delayed or undelivered messages. Message frequency may vary depending on your interaction with Fix & Unlock.

Eligibility
By opting into SMS communication, you confirm that you are 18 years of age or older.

Support Contact
For questions or concerns regarding SMS communications, please contact us at [email protected].

Mobile Information Privacy

Fix & Unlock values your privacy. We do not share, sell, rent, or trade your mobile phone number or any personal information with third parties for marketing purposes. Your contact information is used exclusively to deliver services you request — such as repair updates, pickup/drop-off coordination, appointment reminders, and customer support.

We are committed to protecting your data and using it only in ways that directly support your experience with Fix & Unlock.

How Do Contacts Opt-In to Messages?

Customers opt in to receive SMS messages from Fix & Unlock LLC by submitting their phone number through a website form that clearly discloses the purpose of messaging, message frequency expectations, opt-out instructions, and required compliance language.

By submitting the form, customers agree to receive SMS messages including:

Repair status updates

Pickup and drop-off coordination

Appointment confirmations and reminders

Customer service responses

Occasional promotional offers

The form states that:

Message frequency may vary

Message and data rates may apply

Customers may reply STOP at any time to unsubscribe

Customers may reply HELP for assistance

Carriers are not responsible for delayed or undelivered messages

Users must be 18 years of age or older to opt in

Proof of consent is stored and available at:
https://updates.digitalunicorn.social/widget/form/lRer105gV9vlVEimACVS

For support, customers may contact:
[email protected]

Messaging Terms & Conditions – Fix & Unlock LLC

By providing your phone number and opting in, you agree to receive SMS messages from Fix & Unlock LLC related to:

• Repair status updates
• Appointment confirmations and reminders
• Pickup and drop-off coordination
• Customer service responses
• Occasional promotional offers

Message frequency may vary.

Message & data rates may apply depending on your carrier plan.

You may opt out at any time by replying STOP.
Reply HELP for assistance.

Carriers are not responsible for delayed or undelivered messages.

You must be 18 years of age or older to subscribe to SMS communications.

For support, contact: [email protected]

View our Privacy Policy:
https://fixunlockidaho.com/fix-unlock-idaho-privacy-policy

Mobile Sharing Consent - Non-sharing Clause:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Refund Policy

We strive to provide you with the best possible experience when using our products or services. However, if you are not satisfied with your purchase, we offer a refund policy outlined below.

Eligibility for Refunds

Refunds are applicable to products or services that are explicitly mentioned as eligible for refunds at the time of purchase. Certain products or services may have specific refund terms and conditions, which will be clearly stated on the product/service description or during the checkout process.

Refund Requests

To request a refund, you must submit a refund request within a specified timeframe from the date of purchase. The timeframe and refund request process may vary depending on the product or service. Please refer to the specific refund terms and conditions associated with your purchase for detailed instructions on how to request a refund.

Evaluation of Refund Requests

All refund requests will be evaluated on a case-by-case basis. We reserve the right to refuse or approve refund requests based on factors such as the nature of the product or service, the reason for the refund request, and compliance with our terms and conditions.

Refund Processing

If your refund request is approved, we will process the refund within a reasonable timeframe. The refund will be issued using the original payment method used for the purchase, unless otherwise agreed upon. Please note that the processing time for refunds may vary depending on your financial institution.

Non-Refundable Items or Services

Certain items or services may be non-refundable. These may include, but are not limited to, digital downloads, personalized or customized products, or services that have already been rendered or consumed.

Modifications to the Refund Policy

We reserve the right to modify or update this refund policy at any time without prior notice. Any changes to the refund policy will be effective immediately upon posting the updated policy on our website. It is your responsibility to review the refund policy periodically for any changes.

If you have any questions or concerns regarding our refund policy, please contact our customer support for further assistance.